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Warranty Policy

Stinger Boards & Foils Inc. – WARRANTY POLICY 2021

Stinger Boards & Foils Inc. (Stinger), “STINGER” warrants that its products will be free of defects in material or workmanship to the original purchaser for a period of one year from date of purchase. If a product is found to be defective by STINGER, in its sole discretion, STINGER’s responsibility shall be limited to credit, repair or replacement of the defective product.

IN NO EVENT SHALL STINGER BE LIABLE FOR SPECIAL, INDIRECT, CONSEQUENTIAL OR INCIDENTAL DAMAGES, WHETHER ARISING UNDER CONTRACT, WARRANTY, TORT, NEGLIGENCE, STRICT LIABILITY OR ANY OTHER THEORY OF LIABILITY. Such damages include but are not limited to loss of profits, loss of use of the goods, damage to property, and claims of third parties.

The warranty encompasses STINGER products that were purchased from an authorized Stinger Boards & Foils Inc. Dealer in Canada.

Warranty coverage is not transferable and as such will only apply to the original purchaser of the STINGER product. Proof of purchase must be presented to your Stinger dealer at the time of the warranty claim.

This warranty is subject to the following limitations.

STINGER will warrant all products, with some exceptions, sold by STINGER determined to have defects in material or workmanship, for the time period of one year from the date of purchase.
The warranty applies only to STINGER products purchased from Authorized STINGER Dealers only, and is valid for the original purchaser.
Used and demo products are sold “as is” and do not carry a warranty.
The warranty does not apply to normal wear and tear and damage caused by anything other than defects in material or workmanship. Damage caused by use of the product outside its intended purpose is not covered by warranty.
All warranty coverage is void if any modification, change or alteration has been made to the product, unless authorized in writing from STINGER.
Damage from natural causes, such as hurricanes, tornadoes, floods and storms (“Acts of God”) are not covered under warranty.
All warranty claims must be accompanied by the original purchase receipt, and must clearly identify the dealer, date of purchase and the item.
Repaired or replaced products are covered for the remainder of the original warranty period only.
If the product needs to be returned to STINGER, the customer is responsible for the cost of shipping products, freight prepaid, and insured. STINGER assumes no responsibility for products during shipment from the customer to our warehouse. Shipping charges are nonrefundable.
STINGER will cover return shipping via ground service of repaired or replaced items within Canada. If purchased outside of Canada, shipping and duty if applicable will be at the cost of the customer.

WARRANTY PRODUCT GUIDELINES

WINGS – Here are a few examples of what is NOT covered:

  • Any problem resulting from misuse, abuse, impact (on any surface including water, snow, pavement, ice) or neglect.
  • Tears in the canopy.
  • Damage due to improper storage and handling of the Wing.
  • Damage due to over-inflation.
  • Cosmetic issues including discoloured graphics or windows and excessive sun exposure.
  • Damage caused by any Wing modifications, including altering or defacing.
  • Damage caused by harness lines.
  • Damage caused by pilot error.

BOARDS – WING FOIL, WAKESURF FOIL, WAKESURF & WAKESKIM – Here are a few examples of what is NOT covered:

  • Any problem resulting from misuse, abuse, impact or neglect, including storage and handling of the board.
  • Cosmetic issues including discoloured graphics, top sheet dents, chips or fading from sun exposure.
  • Heel dents or buckling caused from jumping or falling on the board.Board damage resulting from use of incorrect mounting hardware.
  • Board damage due to excess exposure to sunlight for extended period of times.
  • Board damage due to improperly venting of the board.
  • Storing your board in a board bag for extended periods of time when the board is wet.
  • Damage caused by any board modifications.
  • Loss of Fins due to improper installation.
  • Damage to board from improper use of board rack.

FOILS – Here are a few examples of what is NOT covered:

  • Any problem resulting from misuse, abuse, impact or neglect, including storage and handling of the board.
  • Seizing, rust, and corrosion of foil and hardware due to improper care and maintenance.
  • Chips, dings and cosmetic blemishes caused from use.
  • Damage caused by modification or use of improper hardware.
  • Damage or loss of foil from use with a non-STINGER foil board.
  • Damage to foil, foil board and/or loss of foil caused by improper installation, improper tightening of hardware or impact with any object.

CLAIM PROCESS

  1. To review a warranty claim, it’s important that we receive all the necessary information from you.
    Product model, year and size.
    Your name and contact information.
    Description of the issue.
    Detailed images of the issue with damaged area clearly identified
    Receipt/proof of purchase clearly showing the date of purchase and dealer name.
  2. Warranty claims can be submitted by sending an email to steve@stingerfoils.com, with the above information included in the email.
  3. We will contact you with further instructions regarding your claim.
  4. If product is being returned to Stinger Boards & Foils Inc. for review, all return shipping costs are the responsibility of the buyer.
  5. STINGER will cover return shipping of repaired or replaced items to you within Canada.

Please contact steve@stingerfoils.com for any further details.